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Terms & Conditions


These terms and conditions (from now on referred to as "Terms and Conditions") set out the legal terms that apply to your use of our website http://www.dotwist.com, any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (together, the "Websites" and “Website” being a reference to any one of them) and the other services that we provide.
Pay particular attention to these Terms and Conditions carefully and make sure that they are clear and unambiguous to you, before using our Services. Note, that by accessing and using our Services, you accept and agree to be legally bounded by these Terms and Conditions. In addition, when using these particular services you shall be subject to any posted guidelines or rules applicable to such services. Non-acceptance of these Terms and Conditions will render you unable to use our Services and you should leave the Website immediately. If you keep using the Website or if you order products, we will take this as your acceptance of these Terms and Conditions. This means that your use of this site to purchase merchandise indicates your agreement to follow and be bound by these “Term and Conditions”. If you do not agree to abide by the above, you should not use this service.

1. Understanding  “Terms and Conditions”
When certain words and phrases are used in “Terms and Conditions”, they have particular meanings (these are known as 'defined terms'). Those defined terms are easily recognised due to the fact that their first letter is a capital letter, even if they are not at the start of a sentence. Where such a term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined.
When referring to "we", "us" or "our", we mean Do Twist Ltd. Where we refer to "you" or "your" we mean you, the person using our Services.
Numerous headings are used, in order to make it easy for you to understand these Terms and Conditions and to help you have easy access to several useful information. “Terms and Conditions” are only available in the English language. If you cannot speak English and if you cannot understand the contents of “Terms and Condition”, please exit our website immediately. We will not file copies of the contracts between us and you relating to our supply of the Services and Products so we strongly advise that you print or save a copy of these Terms and Conditions (please note that these Terms and Conditions might be amended from time to time, so check the Website frequently, and each time Services are used to order products you should make sure that you fully understand the legal terms and wording that applies at that time).

2. About Us
Our company is known as Do Twist Ltd and we are the current operators of this Website. The company is registered in Cyprus and our registered office is located at Spiridonos Trikouppi 11B, Larnaca, Cyprus. The registered company number is HE366452 and our VAT number is CY10366452V.
We provide the Services to you through our Website, which is, an online platform where you can explore and shop diverse and exclusive design pieces, curated from independent designers who are located around the world. Further details of the Services we provide are set out in section 3 below. When you purchase products using the Website, you are purchasing them directly from Do Twist Ltd. However, the shipments of your products will be carried out directly from our headquarters, or the warehouse/studio of our partner designers.

3. Products & Services
The products and services that we offer are curated from designers who are based around the world, and we make them available through our Website. We additionally provide to our customers the delivery service with the respective fees based on the delivery option they have chosen. The delivery fees may be updated from time to time but they will always be shown to you during the checkout process and prior to your purchase of any products.
Your contract with us is concluded once the products have been delivered to you by the courier or have been collected by you from a postal service or a DHL office.
For you to be allowed to use the Services you ought to be over the age of 18.

4. Our liability to You in Relation to the Services
If, while we provide our Services to you, we do not comply with these Terms and Conditions, we are only accountable for loss or damage that is a foreseeable result of our breach of these Terms and Conditions or our negligence. However, we will not be held liable, in any case, for any liability for loss or damage that is not foreseeable.

5. Products
Regarding the products, our aim is to be as accurate as possible in the description of the products that are shown on the Website. Due to the fact that the descriptions are solely based on data provided to us by the Designers (who in some cases remain responsible for them), we cannot guarantee that all details are always precise or error-free.  Please contact our Customer Service Team if you would like to know more about a certain product. The images of the products on the Website are for illustrative purposes only, and besides our best attempts to display colours accurately, we cannot assure you that the monitor of your computer/laptop accurately reflects the exact colour of the products.
Designers are not permitted to offer flawed items or products of lower quality than the corresponding market standards for sale on the Website, and such contact will not be tolerated. If an item you have ordered is not as explained and it is of a lower quality than the quality expected, you can return it to us and we will liaise with the Designer on your behalf. Once the item is received by us, you will receive a full refund of the defective product, replacement or repair for the item where possible, agreed on a case by case basis by us. We will refund you any applicable delivery charges and any reasonable costs you incur in returning the products. Please see section 10 below for details of how to arrange a return.
The products sold by us are supplied for your own domestic and private use only. By buying the products or services from us, you agree that you will not use the products for any commercial, business or re-sale purposes.  If you do so, you will be in breach of “Terms and Conditions”.

6. Do Twist Partner-Designers
We request that all Designers have and maintain reasonable business policies, which fully comply with our own business policies. However we cannot be responsible for the Designers’ business policies. If you are unhappy with the product or service you have received from us, you should contact us directly to try and resolve the issue.

7. Orders, Prices and Payment
By completing the check-out process and placing an order by clicking the "Submit" button on the payment page, you are, at that time, making a valid offer to purchase the products from us. Your order for the products is subject to  “Terms and Conditions”. All orders are subject to availability. After entering into the contract for the products or services with us, we will be under a legal duty to supply you with goods that are in conformity with the contract. Legal title to the product purchased will pass to you upon your payment being accepted. Risk in the product will remain on Do Twist Ltd until it is delivered to you (by either Standard or Express Shipping) at the address specified when you placed your order.
To order products you must be over 18 years of age and possess a valid credit or debit card. By making an order, you guarantee that all information provided by you are true and accurate, that you have the authorization to use the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.
Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, colour, etc.).
When you place an order, you will get a confirmation email, verifying receipt of your order.
Pricing and availability: we always do our best to make sure that all details, descriptions and prices which appear on the Website are accurate, however from time to time some unintended errors might occur. In case that we discover an error in the price of a product that you have ordered, we will inform you of this as soon as we take notice and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible.
The product prices advertised on the Website are inclusive of the VAT. Delivery costs are not included in the prices and will be charged in addition. The delivery costs (which will include VAT charged by us) will vary depending on the products that you have ordered. Please see the Delivery & Shipping page for further details. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order.
Subject to your delivery address, different taxation rules and additional charges may apply. Import duties might need to be paid upon receipt of the products. We have no power to control these charges and we will be unable to advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a “landed cost estimate” before placing your order. For any questions with regards to from where your product is being shipped, you can contact us on hello@dotwist.com.
You should know that if you return an item, for which you have paid taxes and import duties you are the one who is responsible to reclaim duty directly from your local customs office, due to the fact that those fees were not included in our prices.
Payment: We accept payment through Paypal and credit/debit cards. Your payment card or Paypal account will be debited as soon as you purchase the products. If we encounter any type of problem while trying to process your payment, we will contact you and advice you on how to proceed in order to resolve the issue.
We reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).

8. Delivery
In the product page, under the tab “Product will be dispatched in” you will find all the necessary information about the number of days a product needs to be dispatched from the designer or us. Additionally, you need to allow a period for the distribution of the product, which depends on the delivery method you have chosen at check out.
“Standard shipping” means that your product will be dispatched with a local postal service and will include a tracking number.
“Express shipping”, means that your product will be sent to you by our courier partner, DHL, and will arrive to you quicker than the “standard shipping method”. You can find our time estimations in the shipping information page.
There may be situations where delivery is delayed due to events that are beyond our reasonable control. If something like this occurs, we will do all the necessary steps and arrange for your products to be delivered as soon as possible. However it needs to be clear that we will not, in any way, be liable to you for any losses caused as a result of such a delay.
Time of delivery varies contingent on the availability of the products and the area of your selected delivery address. Numerous deliveries may occur for your order because there might be situations that either we and/or the Designer might ship the product(s) to you.
If you have chosen and paid for Express shipping but no one is available at your address at the time of the delivery to sign for the receival of your order, a note will be left by our delivery partner. To reschedule a delivery you must contact them directly.

9. International Delivery
Details of the countries we deliver to can be found on our shipping information page.
If you purchase products for delivery to an international destination, your order may be subject to import duties and taxes, which are applied when the package reaches its destination. Please see section 7 (above) for more information on duties and taxes. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.

10. Returns Policy
Our aim is to make you fully satisfied with your order. If for any reason, you are not pleased with your order, you may return your UNUSED product/article by filing out the online Return Form within 14 days of the date of delivery. Refunds are allowed, but product exchanges are NOT. Refunds are performed contingent that the client solely bares the return cost. What is more is that, as stated earlier, the product must be returned new, unchanged, with its label on, and in its initial condition and its packaging.
In addition, if you would like to return an item, you must fully comply with the provisions stated below:
  •  Items must be returned unworn, unwashed, undamaged and unused, with all tags included.
  •  Items must be returned in their original packaging.
  •  Footwear and accessories must be returned with the original branded boxes undamaged, and dust bags, where applicable, and must be placed inside a protective outer box for shipping.
  •  Swimwear and lingerie must be returned with the hygiene seals attached.
  •  Swimwear and lingerie must only be tried on over your own underwear and will not be accepted is they have been worn or stained.
Please try on your purchases with great care and return them in the same condition you received them. 

Cancelling under the Consumer Contracts Regulations
Depending on where you live, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs"). If you choose the option to cancel your order we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee, unless the consumer expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by the trader. However you will be responsible for the cost and arrangement of returning the item(s) to us.
Except in relation to certain types of products as set out in the Returns Policy, you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after the receival of your products.
To cancel an order, you must clearly inform us, preferably:
By email on hello@dotwist.com giving us your name, address and order reference.
If you cancel an order (or part of an order) during the 14 days period, you must return the product(s) within 14 days after the day on which you received your order and must contain enclosed our returns documents, which must be filled and printed by you. You can find and print the form in the following link: Returns Form
If you cancel an order within the 14 day period, we will process the refund due to you. Our refund will be completed within 14 days after the day on which we received your return. We will keep you updated when we receive your returned items, as well as when the refund has been completed.

11. Our Website
This section sets out the rules that apply to the general use of our Website, either by a prospective client or by a visitor. By using the Website, you are deemed to agree to these rules. If you do not agree and adhere or if you do not follow these rules, you are not allowed to use the Website and you should exit instantly.
(a) Access to the Website: The Website is made available free of charge. It is your responsibility to ensure that anyone who accesses the Website through your internet connection are well aware of these Terms and Conditions, and that they fully comply with them.
Access to the Website is permitted on a temporary basis and it does not include any commercial use of the Website or its contents. The commercial use of this Website is strictly prohibited for all the clients at ALL times. You must never reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent.
We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access wholly or partially to some and/or all the sections of the Website. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.
When you visit the Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement that same communications be in writing.
(b) Your conduct: Any use of the Website in bad faith that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way, is strictly prohibited.
You have a duty and you fully understand that you are the one who is responsible for all electronic communications and content sent from your computer to us and you must use the Website in good faith and for lawful purposes only.
You must not use the Website for any of the following:
In any way that breaches any applicable local, national or international law or regulation. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. To send, use or reuse any material that is: (i) illegal, offensive, abusive, indecent, defamatory, obscene or menacing, and/or (ii) in breach of copyright, trademark, confidence, privacy or any other right, and/or (iii) otherwise injurious to third parties, and/or (iv) objectionable, and/or (v) which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam". To cause harm, annoyance, inconvenience or needless anxiety to any person.
Breaching these provisions would constitute a criminal offence under the Computer Misuse Act 1990. We, in compliance with any enforceable law or public order, will report any such breach to the relevant law enforcement authorities and disclose your identity to them. If you breach any of the Terms and Conditions you will indemnify us in full against all costs, expenses, liabilities, damages and losses (excluding any indirect, incidental or consequential loss), including any interest, fines and legal or other professional fees and expenses awarded against or incurred or paid by us and/or any member of our group as a result of or in connection with your breach.
(c) Linking: Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
(d) Our liability in relation to the Website: We may update or change the Website or its contents at any time but we are under no obligation to do so. Please note that what this means, is that any content on the Website may be out-of-date. The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that the Website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website, or any content on it, whether express or implied.
We will not be liable to you or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with: (i) use of, or inability to use, the Website; or (ii) use of or reliance on any content displayed on the Website.
Please note that we only provide the Website for domestic and private use and, as such, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.

12. Privacy Policy
We only use your personal information in accordance with our Privacy Policy. We advice you to read this carefully and pay particular caution, as it includes important information about the way we collect and use your data. By using the Website, you consent to the use of your data as described in our Privacy Policy and you warrant that all data provided by you is accurate.

13. Intellectual Property, Software and Content
We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same) ("Content"). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights, database right laws and proprietary rights laws. All such rights are reserved.
You must not systematically extract and/or re-utilise parts of the Website or the Content. Specifically, the usage of any data mining, robots, or similar data gathering and extraction tools to extract and/or for the re-utilisation of any substantial parts of the Website is NOT allowed. Our WRITTEN CONSENT is needed beforehand, if you want to produce and/or publish your own database that features substantial parts of the Website (e.g. our prices and product listings).
Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on the Website are in no way associated, linked or affiliated with us. Any trademarks/names featured on the Website are owned by the respective trademark owners.

14. Ethical Sourcing Policy
We consider our company a reputable and trustworthy business committed to offering its customers high quality products and we recognise our obligation to ensure that all Designers and any other supplier are working ethically and to the standard expected by the client. We expect all Designers and other suppliers to consistently provide an environment, which not only protects their employees' health and safety but also protects basic human rights. All Designers and other suppliers are expected to comply with their national employment laws and regulations with particular regard to: minimum age of employment, freely chosen employment, health and safety, freedom of association and the right to collective bargaining, no discrimination, no harsh or inhumane treatment, working hours, rates of pay and terms of employment. We will never knowingly allow a Designer to offer its products on the Website if such products are sourced from countries which are in breach of these principles. Because of the occasionally complex nature of the Designers and other suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of the products.

15. Other Important Information
Events outside of our control – We, the Designers and our partners will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control.
An event outside of our control, any act or event beyond our or the Designers or the Partners reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.
If such an event takes place and it affects the performance of our or the Designers’ or the Partners obligations to you: (i) we will get in touch with you at the first available opportunity to notify you; and (ii) our and the Designers’ obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.
Complaints - We operate a complaints handling procedure, which we will use to try to resolve all the issues as soon as they appear. Do not hesitate to let us know if you have any complaints or comments. Please visit our Contact Us page to get in touch with us and speak directly with our Customer Service Team.
Waiver - If you breach these Terms and Conditions and we take no action, or if there is a reasonable delay in taking action, it does not conclude that we waived our rights and we will still be entitled to use our rights and claim any remedy that may arise. If we are to waive a breach, this will only be performed in writing (signed by one of our Directors), and that will not mean that we will automatically waive any possible later breach by your side.
Entire agreement - These Terms and Conditions constitute the entire agreement between you and us. Their effect supersedes any kind of agreements entered between you and us. Their effect also supersedes agreements made before you accepted these “Terms and Conditions”.

16. What happens if a dispute arises
No party to this agreement shall commence any Court or Arbitration proceedings relating to a dispute or difference arising out of or related to this agreement, unless that party has first complied with this clause.
The parties agree to mediate any dispute or difference arising out of or in connection with this “Terms and Conditions”, including any question regarding its existence, validity or termination. Should the parties not be able to agree the selection of a mediator and or terms and or fees within 10 working days from the date one party delivers written notice to the other party that they wish the dispute or difference be resolved by mediation, then either party may request the appointment of the mediator by Cyprus Mediation Association, who will determine all relevant matters. Should a party fail to attend the mediation joint meeting then that party shall be responsible for all the costs of the mediation.
 
17. Governing Law and Jurisdiction
The laws of Cyprus govern all matters arising out of or relating to these “Term and Conditions”, including, without limitation, their validity, interpretation construction, performance and enforcement. The Courts of Cyprus will have the exclusive jurisdiction over any dispute or claim arising out of these “Terms and Conditions”.
 
© 2018 DoTwist. All Rights Reserved.